Frequently Asked Questions
Find answers to common questions about our products, orders, and policies.
Orders & Shipping
How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping (2-3 business days) and Next Day Delivery are also available. International shipping times vary by destination.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $100 within the United States.
Can I track my order?
Yes, once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by logging into your account.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination. Customs duties and taxes may apply.
Returns & Exchanges
What is your return policy?
We offer a 7-day return policy. Items must be unused, in original condition with tags attached. We provide free return shipping for US orders.
How do I return an item?
Log into your account, go to order history, select the item you wish to return, and click "Request Return". You'll receive a prepaid return shipping label via email.
How long do refunds take?
Once we receive your return, refunds are processed within 5-10 business days to your original payment method.
Can I exchange an item?
To exchange an item for a different size or color, please return the original item and place a new order. This ensures you get your preferred item quickly.
Products
Are your products authentic?
Yes, all V'lora products are 100% authentic and come directly from our authorized suppliers. Each item includes authenticity verification.
How do I care for my bag?
Proper care depends on the material. Check our Care Guide for detailed instructions on cleaning and maintaining your products.
Do products come with a warranty?
Yes, all V'lora products come with a 1-year warranty against manufacturing defects. The warranty does not cover normal wear and tear or improper care.
When will out-of-stock items be restocked?
Restock dates vary by product. Sign up for restock notifications on the product page to be notified when items become available.
Payment
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption.
Is it safe to use my credit card?
Yes, we use industry-standard SSL encryption and PCI-DSS compliant payment processing to protect your payment information.
When will I be charged?
Your payment method will be authorized when you place your order, and the charge will be processed when your order ships.
Account
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save favorite items, and enjoy faster checkout.
How do I reset my password?
Click "Forgot Password" on the login page and enter your email address. You'll receive instructions to reset your password.
Can I modify my order after placing it?
Orders cannot be modified once placed. If you need to make changes, please contact customer service immediately at [email protected]
Still Have Questions?
If you can't find the answer you're looking for, our customer service team is here to help.